{"id":6699,"date":"2024-07-26T20:16:27","date_gmt":"2024-07-26T20:16:27","guid":{"rendered":"https:\/\/www.interocloud.com\/?page_id=6699"},"modified":"2025-12-13T13:05:01","modified_gmt":"2025-12-13T13:05:01","slug":"help","status":"publish","type":"page","link":"https:\/\/www.interocloud.com\/ro\/help\/","title":{"rendered":"Ajutor & Suport"},"content":{"rendered":"
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MANUAL DE UTILIZARE<\/strong><\/h2>\n<\/div>
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DEMONSTRA\u021aII:<\/strong><\/span><\/h6>\n

\u25b6\ufe0f <\/a>Descoper\u0103 InteroCloud (demo clinici medicale)<\/a>
\n<\/a><\/p>\n

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ORGANIZARE CLINIC\u0102:<\/span><\/h6>\n

\u25b6\ufe0f Cum adaug sau editez o resurs\u0103?<\/a>
\n\u25b6\ufe0f Cum adaug sau editez o loca\u021bie?<\/a>
\n\u25b6\ufe0f Cum adaug sau editez o specialitate?<\/a>
\n\u25b6\ufe0f Cum adaug sau editez un serviciu?<\/a>
\n\u25b6\ufe0f Cum adaug sau editez abonamente?<\/a><\/p>\n

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PROGRAMATOR:<\/strong><\/span><\/h6>\n

\u25b6\ufe0f Cum adaug, editez sau \u0219terg o programare?<\/a>
\n\u25b6\ufe0f Cum editez starea unei program\u0103ri?<\/a>
\n\u25b6\ufe0f Cum blochez \u0219i deblochez programul specialistului?<\/a>
\n\u25b6\ufe0f Cum adaug program\u0103ri recurente?<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n

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DOSARUL PACIENTULUI:<\/span><\/h6>\n

\u25b6\ufe0f Cum completez o fi\u0219\u0103 (raport medical, scrisoare medical\u0103, etc)?<\/a>
\n\u25b6\ufe0f Cum aloc un abonament unui pacient?<\/a>
\n\u25b6\ufe0f Cum semneaz\u0103 digital pacien\u021bii acorduri, formulare \u0219i consim\u021b\u0103minte folosind tableta?<\/a>
\n\u25b6\ufe0f Cum adaug mai multe servicii \u00eentr-o programare?<\/a>
\n\u25b6\ufe0f Cum efectuez sau anulez o \u00eencasare?<\/a><\/p>\n

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FI\u0218E \u0218I FORMULARE:<\/span><\/h6>\n

\u25b6\ufe0f Cum adaug \u0219abloane de fi\u0219e \u0219i formulare personalizate?<\/a>
\n\u25b6\ufe0f Cum semneaz\u0103 pacientul acorduri, formulare \u0219i consim\u021b\u0103minte folosind tableta?<\/a><\/p>\n

 <\/p>\n

MODUL OP\u021aIONAL “FIDELIZARE PACIEN\u021aI”<\/span><\/h6>\n

\u25b6\ufe0f Cum func\u021bioneaz\u0103 modulul “Fidelizare pacien\u021bi” \u0219i cum se poate configura?<\/a><\/p>\n\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\n\n

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PACIEN\u021aI:<\/span><\/h6>\n

\u25b6\ufe0f Cum adaug sau editez detaliile unui pacient?<\/a><\/p>\n

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PERSONAL:<\/span><\/h6>\n

\u25b6\ufe0f Cum adaug sau editez roluri de utilizatori?<\/a><\/p>\n

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RAPOARTE:<\/span><\/h6>\n

\u25b6\ufe0f Cum generez rapoarte?<\/a><\/p>\n

 <\/p>\n

SET\u0102RI SMS:<\/span><\/h6>\n

\u25b6\ufe0f Cum personalizez \u0219ablonul mesajului SMS de reamintire?<\/a><\/p>\n

<\/h6>\n

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<\/i><\/div>

Situa\u021bii \u00eent\u00e2lnite frecvent:<\/strong><\/h4>\n<\/div>
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Am modificat orarul medicului, \u00eens\u0103 acest lucru nu se reflect\u0103 \u00een calendar<\/h4><\/i><\/div>

De\u0219i a\u021bi modificat orarul medicului, cel mai probabil orarul clinicii este diferit. V\u0103 rugam verifica\u021bi \u0219i actualiza\u021bi \u0219i orarul clinicii, astfel \u00eenc\u00e2t orarul medicului s\u0103 fie \u00een intervalul orelor de lucru ale clinicii.<\/p>\n

Pentru a actualiza orarul clinicii accesa\u021bi\u00a0BORD => ORGANIZARE CLINIC\u0102 => LOCA\u021aII => EDITARE => Program<\/strong><\/p>\n<\/div><\/div>

Pacien\u021bii nu mai primesc mesajele SMS de reamintire<\/h4><\/i><\/div>

\u00cen cazul \u00een care pacien\u021bii dvs. nu mai primesc mesajele SMS de reamintire, cel mai probabil aceast\u0103 func\u021bionalitate a fost dezactivat\u0103 automat, in urma unei modificari pe care ati facut-o la nivel de locatie \u0219i pentru c\u0103 \u0219ablonul mesajului dep\u0103\u0219e\u0219te acum numarul maxim de 160 de caractere. \u00cen acest caz, v\u0103 rugam accesa\u021bi\u00a0Set\u0103ri SMS<\/strong>\u00a0pentru a verifica.<\/p>\n

\u00cen cazul \u00een care nu dori\u021bi s\u0103 modifica\u021bi \u0219ablonul, v\u0103 rug\u0103m verifica\u021bi lungimea adresei sau a numelui loca\u021biei, acces\u00e2nd BORD => ORGANIZARE CLINIC\u0102 => LOCA\u021aII => EDITARE<\/strong>. Efectua\u021bi modific\u0103rile necesare \u0219i apoi bifa\u021bi c\u0103su\u021ba\u00a0\u201cSMS Reamintire\u201d<\/strong>\u00a0\u00eenainte de a salva.<\/p>\n<\/div><\/div>

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Actualiz\u0103ri (release notes):<\/h4>\n<\/div>

01.12.2025 - Lansare modul "Fidelizare Pacien\u021bi"<\/h4><\/i><\/div>

\u25b6\ufe0f VEZI PREZENTARE MODUL “FIDELIZARE PACIEN\u021aI”<\/strong><\/a><\/p>\n

Modulul include integrare cu WhatsApp Business, transmiterea mesajelor SMS \u0219i WhatsApp direct de pe num\u0103rul abonatului, posibilitatea de a configura multiple tipuri de automatiz\u0103ri precum notific\u0103ri \u0219i reamintiri de programare, solicit\u0103ri de feedback, mesaje de reactivare \u0219i mesaje aniversare, un tablou de bord pentru administrarea feedback-ului pacien\u021bilor, integrare cu Google Business Profile pentru publicarea automat\u0103 a recenziilor \u00een profilul clinicii, integrare cu Google Calendar, precum \u0219i orice alte func\u021bionalit\u0103\u021bi \u0219i dezvolt\u0103ri ulterioare care vor fi incluse \u00een cadrul acestui modul.<\/p>\n<\/div><\/div>

15.09.2025 - Integrare cu Google Calendar<\/h4><\/i><\/div>

\u25b6\ufe0f VEZI VIDEO PREZENTARE FUNC\u021aIONALIT\u0102\u021aI NOI<\/strong><\/a><\/p>\n

Acum este posibil\u0103 sincronizarea automat\u0103 \u00eentre calendarul InteroCloud \u0219i calendarul Google, astfel \u00eenc\u00e2t toate program\u0103rile din clinic\u0103 apar direct \u00een calendarul t\u0103u personal.<\/p>\n

Po\u021bi vedea \u00eentr-un singur loc \u0219i consulta\u021biile dar \u0219i evenimentele personale \u2013 direct din aplica\u021bia Google Calendar de pe telefon.<\/p>\n

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Organizare complet\u0103<\/span><\/strong> \u2013 ai \u00eentr-un singur calendar program\u0103rile medicale \u0219i evenimentele personale.<\/p>\n

Acces rapid de pe telefon<\/span><\/strong> \u2013 cu aplica\u021bia Google Calendar e\u0219ti notificat instant \u0219i \u0219tii exact ce urmeaz\u0103.<\/p>\n<\/div><\/div>

16.06.2025 - Confirmarea program\u0103rii prin SMS<\/h4><\/i><\/div>

\u25b6\ufe0f VEZI VIDEO PREZENTARE FUNC\u021aIONALIT\u0102\u021aI NOI<\/strong><\/a><\/p>\n

\u00cen cadrul mesajului SMS de reamintire, pacien\u021bii pot face click pe link pentru a confirma<\/strong> sau anula<\/strong> programarea.<\/p>\n

Statusul progr\u0103marii se actualizeaz\u0103 \u00een timp real, iar tu vezi imediat ce program\u0103ri au fost confirmate sau anulate.<\/p>\n

\u00cen plus, am ad\u0103ugat \u0219i un sistem de notific\u0103ri \u2014 direct \u00een platform\u0103, printr-un clopo\u021bel!<\/p>\n

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24.09.2024 - Blocare program speciali\u0219ti, \u00eembun\u0103t\u0103\u021biri istoricul program\u0103rilor<\/h4><\/i><\/div>

\u25b6\ufe0f VEZI VIDEO PREZENTARE FUNC\u021aIONALIT\u0102\u021aI NOI<\/strong><\/a><\/p>\n

\u00cembun\u0103t\u0103\u021biri calendar: <\/strong><\/p>\n