{"id":4962,"date":"2023-02-27T20:07:27","date_gmt":"2023-02-27T20:07:27","guid":{"rendered":"https:\/\/www.interocloud.com\/?page_id=4962"},"modified":"2025-01-27T12:48:48","modified_gmt":"2025-01-27T12:48:48","slug":"service-level-agreement","status":"publish","type":"page","link":"https:\/\/www.interocloud.com\/ro\/service-level-agreement\/","title":{"rendered":"Service Level Agreement"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><div data-vc-full-width=\"true\" data-vc-full-width-init=\"false\" class=\"tm-row wpb_row vc_row-fluid tm-zindex-0 tm-bgcolor-skincolor tm-bgimage-position-center_center\">\n\n\t\t\n\t <div class=\"vc_row container\"> \t\n\t\t\n\n<div class=\"wpb_column tm-column vc_column_container vc_col-sm-12 tm-zindex-0\">\n\t<div class=\"vc_column-inner\">\n\t\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><h1 style=\"text-align:left;\" class=\"tm-custom-heading\" >Acord Privind Nivelul Serviciilor InteroCloud<\/h1>\n<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\t\t\n\t <\/div> <\/div>\n\n\n<div class=\"vc_row-full-width vc_clearfix\"><\/div>\n\n\n\n\n\n\n\n\n<div class=\"tm-row wpb_row vc_row-fluid tm-zindex-0 vc_row container tm-bgimage-position-center_center\">\n\n\t\t\n\t\t\n\t\t\n\n<div class=\"wpb_column tm-column vc_column_container vc_col-sm-12 tm-zindex-0\">\n\t<div class=\"vc_column-inner\">\n\t\t\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"vc_empty_space\"   style=\"height: 32px\"><span class=\"vc_empty_space_inner\"><\/span><\/div>\n\t<div class=\"wpb_text_column wpb_content_element\" >\n\t\t<div class=\"wpb_wrapper\">\n\t\t\t<div class=\"blog-content-header\">\n<p>InteroCloud va depune eforturi rezonabile din punct de vedere comercial pentru a face platforma noastr\u0103 web de management al clinicii (<strong>\u201ePlatforma\u201d) <\/strong>opera\u021bional\u0103 \u0219i disponibil\u0103 cel pu\u021bin 99% din timp \u00een orice lun\u0103 calendaristic\u0103, sub rezerva excluderilor stabilite mai jos (<strong>\u201eAcordul privind nivelul Serviciilor\u201d<\/strong>).<\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Excluderi<\/strong><\/h2>\n<p>Acordul privind nivelul Serviciilor nu include \u0219i nu se aplic\u0103 urm\u0103toarelor:<\/p>\n<ul>\n<li><em>Nefunc\u021bionare Minim\u0103<\/em>. \u00centrerupere sau nefunc\u021bionare intermitent\u0103 pentru o perioad\u0103 mai mic\u0103 de zece (10) minute pe interval.<\/li>\n<li><em>\u00centre\u021binere Programat\u0103<\/em>. \u00centre\u021binerea ocazional\u0103 a Platformei pentru ad\u0103ugarea de resurse, actualizarea software-ului, instalarea de elemente de securitate etc. \u00centre\u021binerea Programat\u0103 va avea loc de obicei \u00een perioada anticipat\u0103 de utilizare cea mai sc\u0103zut\u0103 a sistemului. \u00cen general, este furnizata o notificare din partea sistemului este furnizat\u0103 \u00eenainte de \u00centre\u021binerea Programat\u0103. \u00cen timpul \u00centre\u021binerii Programate, anumite componente ale Platformei pot fi deconectate sau pot func\u021biona \u00een moduri mai pu\u021bin redundante sau pot func\u021biona la niveluri de capacitate redus\u0103, \u00een timp ce \u00eentre\u021binerea este efectuat\u0103. \u00cen plus, ca urmare a upgrade-urilor software-ului, este posibil s\u0103 fi\u021bi deconectat \u0219i s\u0103 vi se solicite s\u0103 v\u0103 conecta\u021bi sau anumite p\u0103r\u021bi ale Serviciilor s\u0103 fie modificate, eliminate sau s\u0103 func\u021bioneze diferit.<\/li>\n<li><em>Factori Externi.<\/em>\u00a0Orice indisponibilitate cauzat\u0103 de circumstan\u021be aflate \u00een afara controlului rezonabil al InteroCloud, inclusiv, dar f\u0103r\u0103 a se limita la, \u00eentreruperi de curent, for\u021be externe care afecteaz\u0103 fiabilitatea internetului \u0219i sistemele informatice sau alte dispozitive prin care Abonatul sau utilizatorii acceseaz\u0103 Platforma.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Actualizat: 01.04.2023 Acest Acord privind Nivelul Serviciilor poate fi actualizat periodic \u0219i devine direct aplicabil pentru dumneavoastr\u0103 odat\u0103 ce este actualizat \u0219i publicat pe site-ul nostru web.<\/p>\n<p>&nbsp;<\/p>\n<\/div>\n\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/div>\n\n\n\n\t\t\n\t<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Acord Privind Nivelul Serviciilor InteroCloud InteroCloud va depune eforturi rezonabile din punct de vedere comercial pentru a face platforma noastr\u0103 web de management al clinicii (\u201ePlatforma\u201d) opera\u021bional\u0103 \u0219i disponibil\u0103 cel pu\u021bin 99% din timp \u00een orice lun\u0103 calendaristic\u0103, sub rezerva excluderilor stabilite mai jos (\u201eAcordul privind nivelul Serviciilor\u201d). &nbsp; Excluderi Acordul privind nivelul Serviciilor nu &hellip; <a href=\"https:\/\/www.interocloud.com\/ro\/service-level-agreement\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Service Level Agreement<\/span><\/a>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_theme","meta":{"content-type":"","footnotes":""},"class_list":["post-4962","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/pages\/4962","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/comments?post=4962"}],"version-history":[{"count":4,"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/pages\/4962\/revisions"}],"predecessor-version":[{"id":5209,"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/pages\/4962\/revisions\/5209"}],"wp:attachment":[{"href":"https:\/\/www.interocloud.com\/ro\/wp-json\/wp\/v2\/media?parent=4962"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}